Pricing
Simple plans. Clear limits.
All prices in USD, billed monthly. Allowances are shown up front.
Starter
Basic AI assistance for small businesses.
$199 /month
- Approved Knowledge Library answers
- Lead capture, contacts and basic CRM
- Conversation history and basic analytics
- Lead email notifications
- Website AI chat on your own site
- AI conversations
- 500 / month
- Voice minutes
- Not included
- Outbound SMS segments
- Not included
- Website chat deployments
- 1
- Members
- 1
- Communication channels
- 1
- Business locations
- 1
- Business phone numbers
- Not included
Professional
PopularCustomer communication, follow-up and booking.
$599 /month
Starter capacity and access, plus
- Follow-up alerts and workflow history
- Two-way texting with automatic AI replies
- Built-in appointment booking — no external calendar required
- Booking by website chat and text
- No included AI voice
- AI conversations
- 2,500 / month
- Voice minutes
- Not included
- Outbound SMS segments
- 2,000 / month
- Website chat deployments
- 3
- Members
- 5
- Communication channels
- 3
- Business locations
- 1
- Business phone numbers
- 1
Business Pro
Advanced operations and voice-enabled businesses.
$1,299 /month
Professional capacity and access, plus
- Multi-location lead reporting
- AI phone receptionist with call transfer
- Automated lead follow-up rules
- Team roles and two-step sign-in
- Priority support
- AI conversations
- 10,000 / month
- Voice minutes
- 600 / month
- Outbound SMS segments
- 5,000 / month
- Website chat deployments
- 10
- Members
- 15
- Communication channels
- 6
- Business locations
- 5
- Business phone numbers
- 3
Enterprise
Larger organizations with centralized operations.
$2,999 /month
Business Pro capacity and access, plus
- Fixed organization-wide allowances
- Centralized multi-business administration
- Audit history and business data export
- Existing phone number connection
- Onboarding and migration assistance
- AI conversations
- 25,000 / month
- Voice minutes
- 1,500 / month
- Outbound SMS segments
- 15,000 / month
- Website chat deployments
- 25
- Members
- 40
- Communication channels
- 10
- Business locations
- 15
- Business phone numbers
- 10
Enterprise Plus
Highest published capacity for large organizations.
$4,999 /month
Enterprise capacity and access, plus
- 50,000 monthly AI conversations
- Cross-location reporting
- Highest phone, text and voice allowances
- Dedicated support and onboarding
- AI conversations
- 50,000 / month
- Voice minutes
- 2,500 / month
- Outbound SMS segments
- 30,000 / month
- Website chat deployments
- 50
- Members
- 100
- Communication channels
- 20
- Business locations
- 30
- Business phone numbers
- 20
Compare capacity
| Monthly allowance | Starter $199/month | Professional $599/month | Business Pro $1,299/month | Enterprise $2,999/month | Enterprise Plus $4,999/month |
|---|---|---|---|---|---|
| AI conversations | 500 / month | 2,500 / month | 10,000 / month | 25,000 / month | 50,000 / month |
| Voice minutes | Not included | Not included | 600 / month | 1,500 / month | 2,500 / month |
| Outbound SMS segments | Not included | 2,000 / month | 5,000 / month | 15,000 / month | 30,000 / month |
| Website chat deployments | 1 | 3 | 10 | 25 | 50 |
| Members | 1 | 5 | 15 | 40 | 100 |
| Communication channels | 1 | 3 | 6 | 10 | 20 |
| Business locations | 1 | 1 | 5 | 15 | 30 |
| Business phone numbers | Not included | 1 | 3 | 10 | 20 |
Voice, SMS, email workflows, calendar booking and integrations require the setup and implementation shown above. An allowance is not confirmation that a service is connected.
Using your existing phone number
Where your plan includes business phone numbers, you can connect a number you already own. Compatibility is reviewed first — not every number or carrier is supported — and third-party carrier and usage charges are always separate from Aveli setup fees. There is no recurring Aveli fee simply for using your own number.
Call forwarding
Free standard self-service setup. Number ownership and compatibility verification required. Forwarding does not automatically enable SMS.
Number porting — $99 one-time
Move your number to Aveli. The $99 setup fee and any separate carrier fees are shown for your approval before anything is submitted or charged.
Advanced SIP / BYOC
Custom setup pricing after a compatibility review. You approve the quote before any paid setup begins.
If you reach your allowance
You'll see a usage warning and your team is notified. You can upgrade or approve extra usage — we never add charges without your authorization. Otherwise the affected feature pauses until the next cycle.
Third-party costs
SMS, voice and some integrations rely on outside providers and are subject to their limits and consent rules. No plan offers unlimited usage.