Features
Everything Aveli automates.
Each feature lists the plan it starts on and any integration it needs.
AI website chat
A chat assistant on your own website that greets visitors, answers questions and captures leads.
Customer question answering
Grounded answers from your approved knowledge base, with handoff to your team when unsure.
Lead capture
Collects names, contact details and needs from every conversation.
Lead qualification
Track each lead's stage and assign it to a teammate.
Automated follow-up
Reminders when a follow-up is due or a lead goes quiet.
Appointment booking
Visitors book, reschedule and cancel through website chat. Aveli checks your real availability, services and booking rules — no external calendar account needed. Fully booked days are handled by offering other open dates, and approval-required services wait for your approval.
Email automation
Configurable email workflows for your business.
SMS automation
Text messaging with consent and opt-out handling.
Voice AI
Spoken daily business briefings are available now. AI telephone reception requires phone-number provisioning and activation.
CRM integrations
Sync contacts and leads with your CRM.
Workflow automation
Custom triggers, escalations and multi-step automations.
Analytics and reporting
Leads, pipeline, win rate and sources over time.
Multi-location management
Separate locations, with leads and briefings per location.
AI usage monitoring
See usage against your plan allowances with alerts.