HVAC & Plumbing
Answer every emergency call, even when your crew is on a job
Aveli answers calls, captures job details and books service visits while your technicians are under a house or on a roof.
The problem
- Emergency calls come in while everyone is on a job site.
- A missed call for an emergency job usually means the customer calls a competitor.
- Office staff spend hours on scheduling and rescheduling.
The Aveli solution
Aveli answers every call instantly, captures the job details and address, prioritizes emergencies and books the visit into your schedule.
What improves
- No emergency call goes to voicemail
- Consistent job intake details for every call
- Less office time spent on scheduling
Your hvac & plumbing AI workforce
AI Receptionist
Answers every call, captures the problem, address and urgency, and transfers true emergencies to your on-call number.
AI Appointment Coordinator
Books service visits with travel buffers and sends confirmations.
AI Follow-Up Assistant
Follows up on quotes and maintenance reminders.
How it works in practice
Emergency call
Customer calls about a burst pipe → AI receptionist answers immediately → captures details and address → transfers to your on-call technician or books the earliest slot.
Quote follow-up
A quote was sent but no response → Aveli follows up by text → customer replies → the job is booked.
Questions hvac & plumbing owners ask
Can it tell an emergency from a routine call?
Yes. You define what counts as an emergency and Aveli transfers those calls to your chosen number immediately.
Does it work with our existing phone number?
On plans that include phone numbers you can connect a number you already own, subject to a compatibility review.
Ready to put your hvac & plumbing on autopilot?
Find the plan that fits, see what you could save, or start your trial today.